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Frequently Asked Questions

POPULAR TOPICS
Getting Started
Can I change my personal data in my profile?

Yes, in the customer's panel you will find a section about settings or profile where you will be able to update your personal data.

Can I monitor my statistics or activity in the client's panel?

Yes, the client's panel offers statistics or activity monitoring functions

Adding a New Announcement / Listing
How can I add a new entry to my account?

To add a new entry, log in to the customer panel and go to the "Add new" section.

There you will be able to enter the contents of your entry and choose additional options.

Can everyone add an entry?

You should be an adult and also have a "Silver" or "Gold" member plan.

Recommendations

Adding the media to the announcement can be very beneficial to better present the nature of the meeting, atmosphere and encourage potential participants to take part.

However, it is worth remembering the right quality of the media and their compliance with reality to avoid the disappointment of participants.

Management Listing
Setting visibility

Yes, go to the edition of a given announcement and click "ON" and then save.

You can turn on again at any time by clicking "OFF".

A helpful function if you want to turn off temporarily, because for example you don't have time now.

Can I promote my announcement in the client's panel?

Yes, you can via the "AD Campaigns" option.

Reservation
How can I check my active reservations?

To check your active reservations, log in to your account and go to the "My reservations" or "active reservations" section.

There you will find a list of all your current reservations.

Can I edit or cancel my reservations?

Yes, you'll be able to edit or cancel your reservations. Go to the "My Reservations" section, select the reservation you want to change, and then find editing or cancellation options.

Can I add additional options or services to my booking?

Yes, if additional options or services are available, you will be able to add them to your booking during the reservation process.

You will usually find these options in the booking form or during the reservation finalization.

How can I get confirmation of my booking?

After making a reservation, you usually receive confirmation of booking at the e-mail address provided or you will be able to see confirmation in the customer's panel.

Check the spam folder in your mailbox (It is possible that the mail went there).

Is it possible to change the date of my booking?

Depending on the conditions of booking and availability, you may be able to change the date of your booking.

Or cancel a complex reservation for a person, and try to create a new one.

Remember that you send a reservation to a person with date settings in the range: from - to, it may be a large distance and maybe it would be possible to meet that day.

Recommendations

Confirmation of booking can also be a form of making sure that both sides are aware of plans. Thanks to this, each page can be sure that the other party will be present at the designated place and time.
So if you have something and you can't meet, it's worth notifying the other person.

Pricing Plans
Does the subscription renew automatically?

It doesn't automatically renew and expires according to the chosen plan. To purchase again, you need to do it manually.

Is it possible to update my subscription plan?

Yes, you can update your subscription plan at any time.

Go to your account settings, where you will find options for updating the plan.

How long does the order processing take?

After payment, a change in the new membership plan should take place automatically. 

If the change has not been made, please log out and log in again.

Do we store our customers' payment card numbers?

The website does not store the payment card numbers of its clients.

We use safe payment systems of external companies.

Recommendations
Before making a decision, it is worth considering the choice of what member plan will be suitable for me.
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